Try to work out what your clients actually need

The video emphasizes the importance of understanding client needs to ensure satisfaction. It highlights the difference between what clients say they want and what they actually need. Effective communication and asking the right questions are crucial in identifying these needs. A real-world example illustrates how understanding the true requirements can lead to client happiness.

Why is it essential to ask lots of questions when engaging with a client?

Describe a situation where you identified a client's true needs versus their wants.