Bain & Company Partner Gwendolyn Lim on Retail Outlook

The video discusses the impact of COVID-19 on retail sales, highlighting the shift to online shopping and the challenges faced by brick-and-mortar stores. It explores supply chain issues exacerbated by the Omicron variant and their effects on consumer confidence. The video also examines consumer behavior during major sales events like Black Friday and Cyber Monday, noting the importance of cultivating customer loyalty through personalization and improved customer experiences.

What impact has the Omicron variant had on consumer confidence and shopping behavior?

How has the COVID-19 pandemic influenced online shopping habits in Southeast Asia?

What are the expectations for retail sales during the holiday season despite supply chain issues?

What challenges do retailers face regarding supply chain constraints as the holiday season approaches?

What are the anticipated trends in consumer behavior as we move into the next year?

How do retailers plan to cultivate customer loyalty in a competitive market?

What role does personalization play in enhancing customer loyalty according to the discussion?