Jessica Capshaw arrives at Boa in West Hollywood 09/16/2011 (Footage by WireImage Video/Getty Images Entertainment Video

Jessica Capshaw arrives at Boa in West Hollywood 09/16/2011 (Footage by WireImage Video/Getty Images Entertainment Video

Assessment

Interactive Video

Other

6th - 7th Grade

Hard

Created by

Quizizz Content

FREE Resource

The transcript captures a series of interactions with customers, including requests for signing posters, taking photos, and providing discounts. Key individuals like Angel, Jessica, Melissa, and Ashley are mentioned, highlighting a customer-focused environment with a friendly and engaging atmosphere.

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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who is the first person mentioned in the customer interaction?

Melissa

Angel

Jessica

Ashley

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does Jessica agree to provide during the interaction?

A phone

A photo and dates

A card

A discount

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is one of the requests made in the second section?

To take a photo

To sign a poster

To come inside

To provide a discount

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the mood of the conversation in the second section?

Indifferent

Friendly

Hostile

Formal

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who is asked to sign a poster in the final section?

Angel

Ashley

Jessica

Melissa