Conversational AI Use Cases

Conversational AI Use Cases

Assessment

Interactive Video

Information Technology (IT), Architecture

University

Hard

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The video tutorial introduces conversational AI, highlighting its features and use cases. It explains how AI models, like bots, can engage in human-like conversations, providing automated support to customers. Various applications, such as webchat bots, personal digital assistants, and telephone voice menus, are discussed. The tutorial also includes scenario-based questions to help identify suitable AI solutions.

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4 questions

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1.

OPEN ENDED QUESTION

3 mins • 1 pt

Discuss the importance of two-way communication in conversational AI.

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2.

OPEN ENDED QUESTION

3 mins • 1 pt

What are some specific use cases for conversational AI in everyday applications?

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3.

OPEN ENDED QUESTION

3 mins • 1 pt

In what ways can conversational AI reduce the workload on human operators?

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4.

OPEN ENDED QUESTION

3 mins • 1 pt

How can conversational AI be integrated into various communication channels?

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