When it's right to fire a client

The video discusses a challenging client relationship that was financially draining and negatively impacting company culture. Despite the financial benefits, the decision was made to end the relationship, which led to improved team morale and business growth. The experience highlights the importance of evaluating client relationships and making tough decisions for the overall health of the business.

What challenges did the teacher face with their first client?

How did the difficult client impact the company culture?

What decision did the teacher ultimately make regarding the difficult client?

What were the immediate effects on the team after the decision was made?

What positive actions did the team take after cutting ties with the difficult client?