Feedback Failure: What if Your Feedback Doesn't go to Plan?

The video addresses four common scenarios in giving feedback: when a colleague doesn't listen, rejects observations, refuses responsibility, or gets upset. It emphasizes the importance of establishing trust, being specific, and understanding emotional responses. Strategies include building rapport, providing evidence, and respecting emotions to foster a constructive feedback culture.

Why is it important to establish trust within your team from day one?

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What are the four things you need to persuade your colleague of when they don't want to listen to your feedback?

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What should you do if your colleague won't accept your observations?

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What are the three reasons why a colleague might not be prepared to accept your observations?

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How can you help a colleague understand the causal link between their actions and the outcomes they receive?

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What should you avoid saying when a colleague gets upset?

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What are the advantages of asking a colleague to explain what is making them upset?

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