Grenfell victims' relatives discuss report findings

The transcript discusses a fire incident where a fireman advised residents to stay inside, leading to criticism of firefighters' professionalism and decision-making. The speaker calls for a cultural change in fire services, comparing them unfavorably to the NHS and ambulance services. The transcript also reflects on a Fire Chief's statement about not changing their approach, highlighting the need for accountability and change in leadership.

What does the speaker suggest needs to change regarding the fire service?

What is the speaker's opinion on the accountability of fire service leaders?