Managing Emotions When Dealing with Difficult People

The video discusses the importance of managing emotions, particularly anger and frustration, when dealing with difficult people. It highlights the negative effects of anger on health and suggests calming techniques like stepping away and deep breathing. The video also emphasizes patience and persistence as key skills in handling stubborn individuals and achieving positive outcomes.

In what ways can talking to a trusted co-worker help when feeling frustrated?

What does the text suggest about the importance of persistence when dealing with difficult individuals?