VOICED: Ash cloud grounds family 'for a month' in Tokyo

The transcript describes the challenges faced by travelers stranded in Japan due to Iceland's volcanic eruption. Their return flights were canceled, forcing them to stay in expensive accommodations. Financial strain is a major concern as they pay for their stay and meals. Travelers face uncertainty with waitlisted flights and no guarantee of seats. The French embassy is sought for intervention. Despite the difficulties, travelers experience Japanese hospitality, with locals showing compassion and hotels offering discounts.

What assistance did the family receive from the Japanese people during their stay?

What gesture did the hotel offer to the family to help them during their stay?