States Working To Curb Biased 911 Calls

The video discusses racially biased 911 calls and their potential to escalate situations. It highlights initiatives in Albuquerque, NM, where a community safety department is being developed to handle non-criminal calls with unarmed experts. In Oregon, a bill allows civil suits against false 911 callers, while New York is considering making biased 911 calls a hate crime. The video also emphasizes the need for better training for 911 dispatchers to identify and reject biased calls.

How does Assemblyman Felix Ortiz propose to classify intentional bias calls?

What does former 911 operator Jessica Galilee suggest for improving the handling of biased calls?