How to Plan Communications Around Cyber Incidents

The video features a panel discussion on communication strategies during cyber incidents. Experts discuss various scenarios like ransomware and third-party breaches, emphasizing preparedness and stakeholder communication. Case studies of EasyJet and Under Armour highlight different approaches to handling breaches and disclosure. The importance of balancing transparency with privacy, reassuring customers, and sharing information within the cybersecurity community is underscored.

What measures can companies take to reassure customers after a data breach?

What role does transparency play in managing customer trust during a cyber incident?

How can companies effectively communicate with stakeholders during a cyber incident?

What are the potential consequences of overpromising during a cyber incident communication?