Facilitate a Problem-Solving Meeting

The video tutorial addresses the challenge of facilitating group problem-solving. It emphasizes the importance of first clarifying and agreeing on the problem before exploring its causes and generating solutions. Techniques such as the gap model for problem identification and the five whys for diagnosing causes are discussed. Brainstorming is recommended for generating solutions, with a focus on evaluating ideas without judgment. Finally, the video highlights the need for an action plan and regular reviews to ensure commitments are met.

Describe the five whys technique and its purpose in diagnosing causes.

What steps should a facilitator take after brainstorming to evaluate solutions?