Salesforce's Paula Goldman on Navigating the Ethical Issues in AI

The transcript discusses the role of ethical AI at Salesforce, highlighting the importance of guardrails in technology, especially in light of 2020's challenges like COVID-19 and racial justice. It covers the ethical issues of privacy and bias, particularly in AI and facial recognition. Salesforce's approach to embedding ethics in products like Work.com is detailed, along with efforts to address bias in algorithms. The use of model cards for AI transparency is introduced, and broader ethical issues and responsibilities are discussed. Audience questions address future challenges and the need for ethical standards.

In what ways can technology contribute to making the world a more equal place?

How can companies create a culture that prioritizes ethical considerations in technology?

What challenges does the use of biometric data present in terms of ethical AI?

What responsibilities do companies have regarding the impact of AI on employment?