Assertiveness - What to Say to be Assertive

The video explores assertive behavior in the workplace, focusing on four scenarios: making requests, saying no, disagreeing, and delivering bad news. It provides practical tips for each scenario, emphasizing the importance of clear communication, respect, and understanding. The video highlights the significance of using respectful language, offering reasons for requests or refusals, and being mindful of cultural norms when delivering bad news.

What are the key elements to consider when making a request assertively?

How can you express regret when making a request without apologizing?

What is the significance of providing a reason when making a request?

What strategies can you use to say 'no' assertively?

What is a 'noble objection' and how can it be used effectively?

How can you disagree with someone in an assertive manner?

Why is it important to listen attentively when someone is expressing their disagreement?

What are the steps to take when delivering bad news assertively?

What role does body language play when giving bad news?

How can you ensure that the other person has time to process bad news?