What is ITIL (and ITSM)? Project Management in Under 5

The video tutorial explains IT Service Management (ITSM) and ITIL, highlighting their roles in enhancing business performance by ensuring IT services meet organizational needs. ITSM involves defining, delivering, managing, and reviewing IT services, while ITIL is a widely used framework for ITSM, focusing on governance. ITIL is maintained by Axelos and offers various accreditation levels. The video emphasizes the importance of ITIL knowledge for project managers, especially those involved in IT projects, and suggests foundational ITIL training as beneficial.

What is the primary purpose of IT Service Management (ITSM)?

List the four key responsibilities of ITSM.

Describe the ITSM life cycle and its seven steps.

What does ITIL stand for and what is its significance in ITSM?

How does Axelos generate revenue from ITIL?

Why is understanding ITIL and ITSM valuable for a project manager?

What are the benefits of obtaining a foundation level training in ITIL?