Citizens Financial CEO On Earnings

The transcript discusses the bank's strategy of increasing reserves for loan losses due to economic uncertainties, while maintaining strong profitability and capital ratios. It highlights the impact of the pandemic on commercial and consumer loans, with a focus on loan modifications and forbearance. The bank's potential as an acquisition target and its strategies to fend off competition are also covered. Emphasis is placed on customer care, digital offerings, and maintaining a strong franchise. Finally, insights for investors regarding stock performance and management's vision are provided.

What is the current state of the bank's capital ratio and how does it compare to their targeted range?

What strategies are mentioned for maintaining customer loyalty in a competitive market?