CompTIA A+ Certification Core 2 (220-1102) - Ticketing Systems

The video tutorial covers the importance of systems in IT, focusing on OS Ticket, an open-source help desk system. It demonstrates handling tickets, emphasizing clear communication and priority management. Two examples are discussed: Jocelyn's LED issue and Dave's hard drive problem, highlighting the process of ticket reassignment and escalation. The tutorial concludes by encouraging viewers to explore open-source ticketing systems.

What is OS Ticket and what are its main features?

What steps did the technician take to address Jocelyn Webb's ticket?

Why is clear and concise written communication important in IT problem resolution?

What is the significance of assigning a priority level to a ticket?

How did the technician determine the severity of Dave's hard drive issue?

What actions should be taken when a ticket is escalated due to severity?

What are the benefits of keeping progress notes in a ticketing system?