Parents of student claim GP phone consultations cost him his life

The transcript discusses the treatability of mastoiditis and the complications arising from delayed treatment, such as brain abscesses. It highlights issues with GP practices, particularly the challenges of remote diagnosis and the lack of face-to-face appointments. NHS guidelines emphasize the need for in-person consultations when necessary. The public is concerned about the reluctance of some GPs to see patients, fearing a permanent shift away from direct consultations. Recommendations include better triaging and ensuring appropriate patient care.

What recommendations did NHS England make regarding GP appointments?

What concerns does the public have regarding GP practices and patient appointments?