CLEAN : Thomas Cook clients struggle with flight hotel woes in Spain

The transcript describes a traveler's experience with booking a hotel and flight separately. The hotel, booked through Thomas Cook, claims not to have received payment, forcing the traveler to pay twice. Despite a good flight, the hotel reception denies receiving the initial payment, leading to a double payment issue. The traveler feels poorly treated by the hotel staff.

What issues did the speaker face upon arriving at the hotel?

What was the speaker's overall impression of their travel experience?

What was the speaker's experience with the payment for the hotel?

What was the speaker's reaction to having to pay for the hotel twice?

How did the hotel staff treat the speaker during their stay?