Managing Workplace Conflict and Preventing Violence

The video tutorial emphasizes the importance of recognizing and addressing workplace issues before they escalate into serious conflicts. It highlights the role of managers in identifying warning signs of potential violence, such as brooding or aggressive behavior. The tutorial advises on effective intervention techniques, encouraging managers to approach situations with empathy and support to defuse tensions and prevent escalation.

Why is it important for a manager to not be confrontational when addressing issues?

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What steps can a manager take to defuse a potentially violent situation?

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