VOICED: Government mull partial reopening of airline routes

The transcript describes the chaos at airports due to a volcanic eruption in Iceland, which has led to flight cancellations across Northern Europe and the Americas. Passengers are struggling with overcrowded airports, lack of seating, and uncertainty about travel plans. Many travelers are driving long distances to reach open airports, while airlines face significant financial losses. Travel agencies are overwhelmed with queries, and passengers are concerned about ticket reimbursements. The situation is slowly improving as the volcanic activity calms down.

How are travel agencies responding to the overwhelming number of queries?

What is the essential question that passengers are asking regarding their tickets?