Managing tricky individuals

The video tutorial discusses managing and working with difficult people, emphasizing that these challenges can occur at all levels, including peers and superiors. It suggests that understanding different stress points and priorities is key to managing these relationships. By fostering empathy and understanding, one can better comprehend workplace behaviors, leading to improved dialogue and positive outcomes.

In what way does the speaker believe empathy can help in workplace interactions?

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What is the ultimate goal of understanding difficult people, according to the speaker?

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