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The speaker discusses their experience with an investment bank client, highlighting the importance of the client's work and the complacency that led to losing a tender. The loss taught valuable lessons about workflow analysis and client service, leading to a business shift towards private clients. Despite regrets, the experience ultimately strengthened the business.

What was the main reason the speaker did not take the tender seriously?

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How did losing the contract impact the speaker's perspective on their business?

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In what ways did the speaker's approach to client work change after the tender incident?

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What changes did the speaker implement in their business after the tender experience?

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What lesson did the speaker learn from the experience of not winning the tender?

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