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The speaker discusses their experience with an investment bank client, highlighting the importance of the client's work and the complacency that led to losing a tender. The loss taught valuable lessons about workflow analysis and client service, leading to a business shift towards private clients. Despite regrets, the experience ultimately strengthened the business.

What was the main reason the speaker did not take the tender seriously?

How did losing the contract impact the speaker's perspective on their business?

In what ways did the speaker's approach to client work change after the tender incident?

What changes did the speaker implement in their business after the tender experience?

What lesson did the speaker learn from the experience of not winning the tender?