Total Quality Management

Total Quality Management (TQM) is a strategy aimed at improving company operations by minimizing errors in processes and enhancing the delivery of goods and services. It involves setting standards, mapping processes, and reducing inefficiencies. TQM shares similarities with Six Sigma but was developed earlier by William Dimming. The ultimate goal is to improve customer satisfaction by delivering better products and services.

In what way is Six Sigma related to total quality management?

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Who developed total quality management and how does it differ from Six Sigma?

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