Harrods' Ward Says Department Stores Are Not Innovating

The video discusses the challenges and strategies in global retail, focusing on innovation and competition with online platforms. Harrods' managing director, Michael Ward, highlights the importance of maintaining relevance through unique in-store experiences and the growing role of online sales. The video also explores Harrods' efforts to engage the Chinese market, emphasizing brand trust and luxury appeal.

What strategies does Harrods employ to keep its offerings relevant to today's customers?

How is Harrods attempting to attract Chinese consumers?