Stumpf: No Excuse for Not Connecting Dots Earlier

The transcript discusses issues related to compensation, regulatory consultation, and management's delayed response to customer issues at a financial institution. It highlights the lack of proactive measures by management despite regulatory pressure and media coverage. The discussion also covers the handling of unfunded accounts and the eventual realization of the need for customer reimbursement. The conversation underscores the importance of timely and effective management actions in response to regulatory and customer concerns.

How did the speaker describe the connection made in early 2015 regarding the issues?

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What concerns were raised about management's actions during the years leading up to 2015?

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