CLEAN: Toyota tallies recall bill at two billion dollars

CLEAN: Toyota tallies recall bill at two billion dollars

Assessment

Interactive Video

Other

10th Grade - University

Hard

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The transcript discusses a company's renewed commitment to addressing issues swiftly and sincerely to ensure customer safety and confidence in their vehicles. It acknowledges the financial impact, estimating quality expenses at 100 billion yen and sales impact between 70 to 880 billion yen. The company prioritizes minimizing customer inconvenience and responding in good faith, while also recognizing some uncertainties.

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2 questions

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1.

OPEN ENDED QUESTION

3 mins • 1 pt

What is the overall sentiment expressed towards customer safety?

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2.

OPEN ENDED QUESTION

3 mins • 1 pt

What priorities are highlighted to avoid inconveniencing customers?

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OFF