Passengers Stranded at Heathrow Due to Snow

The transcript describes the chaos and frustration experienced by passengers at Heathrow Airport due to flight delays and cancellations. Passengers are left stranded, some for over a day, with inadequate facilities and no access to their luggage. Despite Heathrow's investment in equipment to handle weather disruptions, snow led to runway closures and further delays. The situation highlights issues of incompetence and poor management at the airport.

How did the passengers feel about the services provided during the chaos?

What challenges did the airport face when the snow arrived?