O2 Telephone Network Failure Ongoing

O2, the UK's second-largest mobile network, is experiencing a significant service disruption due to a fault in its network systems, leaving thousands of customers without signal. The company is working with its central supplier to resolve the issue. Customers have expressed their frustration on social media, demanding compensation. O2 has faced similar issues in the past, including a texting outage and a privacy breach. The current situation may lead some customers to consider other providers, although many are bound by long-term contracts. The incident is reminiscent of a previous global outage experienced by BlackBerry users.

What impact did previous service issues have on O2's reputation?

What challenges do customers face when considering switching networks?