The best thing to do when you start a new role is nothing

The speaker shares their experience of taking over a new team, emphasizing the importance of initially doing nothing but observing and understanding the team dynamics. By building trust and understanding the team's needs, they were able to introduce changes effectively, improving both team performance and customer satisfaction.

What effect did the speaker's initial non-intervention have on the team?

What were the main driving forces behind the changes the speaker wanted to implement?