Southwest CEO Kelly: Worst Is Behind Us on Tech Outage

The transcript discusses a major disruption in flight operations due to a technology outage, affecting many customers and employees. The airline's CEO apologizes and explains the recovery process. The discussion shifts to financial performance, highlighting record earnings despite challenges like fuel costs and competition. Future strategies focus on maintaining growth, rewarding employees, and sustaining low fares.

What impact do lower fuel prices have on the airline industry?

What measures are being taken to ensure customer satisfaction?

What is the outlook for the airline's performance in the upcoming quarters?