CLEAN : Kenya's 'pimped-up' matatus are the kings of the road

The video discusses the importance of aesthetics in attracting people, strategies like offering free Wi-Fi to draw customers, the role of humor and customer choices in business, and the impact of modern payment methods on customer satisfaction. It concludes with a reflection on future aspirations and dreams.

What are some common expectations customers have when visiting a place?

In what ways can free Wi-Fi contribute to customer satisfaction?