Nearly 30 rescued after being stuck upside on amusement park ride in Portland

The transcript describes an incident at Ox Park in Portland, OR, where people are stuck in the air for 30 minutes. Despite assurances that help is on the way, the situation remains unchanged. The details are repeated multiple times, emphasizing the delay in assistance. The final section mentions Volkswagen, indicating they are also involved or affected.

What is the repeated phrase indicating that assistance is expected?

What vehicle brand is mentioned in the context of people being stuck?