How to Handle Conflict: Crash Course Business - Soft Skills

The video discusses conflict management, emphasizing the importance of handling conflicts with finesse and thought. It outlines five strategies for conflict resolution, including compromising, collaboration, authoritative command, accommodation, and avoidance. The role of third parties in conflict resolution is highlighted, along with tips for giving and receiving feedback. The video also covers how to apologize effectively, stressing sincerity and understanding the impact of one's actions.

What are some common causes of conflict in a workplace setting?

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What is the importance of understanding someone else's perspective in conflict resolution?

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Describe the five general strategies to approach conflict mentioned in the text.

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Explain the difference between compromising and collaborating in conflict resolution.

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What are the potential downsides of using avoidance as a conflict management style?

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What role do third parties play in conflict resolution?

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How can negative feedback be delivered effectively according to the text?

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Discuss the impact of cultural differences on giving and receiving feedback.

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What are the three simple steps to make an apology count?

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Why is it important to avoid non-apologies when making amends?

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