Macy's Cuts Profit, Sales Forecasts as Revenue Misses

The transcript discusses the evolving retail landscape, focusing on Macy's challenges amidst changing consumer behaviors and increased online competition. It highlights the shift from traditional shopping to an experience-driven economy, emphasizing the need for retailers to adapt. The conversation also touches on the importance of creating engaging customer experiences, as seen in the success of entertainment venues like Disney and Broadway shows.

In what ways does the speaker believe Macy's can improve to attract more customers?

What does the speaker suggest about the importance of experiences in consumer behavior?