China Is SAP's Second Home, CEO McDermott Says

The video discusses a tech giant's shift to cloud services, highlighting its competition with Oracle and Salesforce. It introduces the concept of 4th generation CRM, focusing on customer experience and omni-channel ecommerce. The impact of tariffs on business, especially in China, is examined, along with data privacy measures and a partnership with Alibaba. The video concludes with the company's diversity initiatives and bias-free hiring processes.

What is the significance of customer experience in the context of CRM?

What approach does the company take regarding data privacy in China?

What initiatives has the company taken to promote diversity in leadership?