TED: How Airbnb designs for trust | Joe Gebbia

The transcript narrates the journey of creating Airbnb, starting from a personal experience of hosting a stranger, which led to the idea of Airbed and Breakfast. It explores the challenges of building trust in a platform where strangers share personal spaces. The narrative highlights the importance of design in overcoming biases and fostering trust. It also delves into the concept of the sharing economy, emphasizing human connection and community. The story illustrates how design and reputation systems can transform social interactions and create new economic opportunities.

What event prompted the narrator to invite a stranger to stay at their home?

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How did the narrator feel about hosting a stranger initially?

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What was the outcome of the narrator's first hosting experience?

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What idea did the narrator pitch to their friend regarding a business opportunity?

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What challenges did the narrator and their team face when trying to build trust among users?

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What was one of the key discoveries made about reputation systems in building trust?

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What did the narrator learn about the importance of disclosure in building trust?

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What example did the narrator give to illustrate the positive impact of trust in the sharing economy?

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How did the narrator describe the relationship between sharing and transactions in the sharing economy?

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What vision does the narrator have for the future of cities in relation to sharing?

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