Ken Langone: Being Nice to Your Waiter May Get You a Job

The transcript discusses the importance of evaluating potential hires by observing their interactions during meals. It highlights the critical role of store associates in achieving success and emphasizes the value of humility over self-promotion. The speaker stresses the importance of every employee, including seasonal workers, in contributing to the organization's success. The focus is on creating a supportive environment where employees feel valued and are encouraged to perform their best.

Why does the speaker emphasize the importance of every associate in the company?

What impact does having knowledgeable staff have on customer experience?