SEB's Former CEO Falkengren Displays Bank's New Chatbot

The video features Aida, who works in SEB's customer service, discussing her role in assisting with mobile bank ID issues and guiding new customers. She explains her work approach, emphasizing her ability to understand questions and provide answers based on her training. Aida describes herself as always available, service-minded, and eager to learn. She also shares a message about SEB's shareholder return achievement in 2016.

What is your role in SEB?

What kind of support do you provide to new customers?

Can you explain how you understand customer inquiries?

How would you describe your work ethic?

What message would you like to convey to shareholders?