CLEAN : British retail giant HMV slips

The video discusses the convenience of online shopping, particularly through Amazon, highlighting how it eliminates the need to try on items like clothes. It contrasts this with the downfall of HMV, which failed to adapt to digital trends. The speaker appreciates the traditional in-store shopping experience for its ambiance and knowledgeable staff but acknowledges the convenience and cost-effectiveness of online shopping. The discussion concludes by weighing the convenience of online shopping against potential laziness.

What does the speaker imply about the knowledge of staff in physical stores?

In what ways does the speaker describe the convenience of online shopping?