Professional English On The Telephone - 38 Useful Phrases

This video tutorial provides a comprehensive guide to making and receiving business phone calls. It covers professional ways to answer calls, introduce oneself, and handle various scenarios such as identifying callers, connecting calls, and dealing with connection issues. The tutorial also offers strategies for managing fast speakers and verifying information before ending a call.

What is the most professional way to answer the phone?

How can you ask for someone's name if they don't provide it?

What should you say if you didn't catch the caller's name?

What phrases can you use to inform the caller that the person they want to speak to is not available?

How can you deal with connection problems during a call?

What should you say if the speaker is talking too fast?

How can you check if you have understood someone's name correctly?