ING Takes Guidance Quarter by Quarter, Says CFO

The transcript discusses the challenges faced by a bank during Q1 2020, focusing on operational resilience and customer support. It highlights increased risk costs due to a bearish outlook and the suspension of the dividend policy. The bank is assessing various economic recovery scenarios and will provide guidance quarterly. Financial measures to maintain resilience include maintaining a strong capital ratio and liquidity. The bank also addresses its exposure to the oil and gas sector, taking provisions for potential credit impairments.

What is the bank's capital ratio and how does it compare to regulatory requirements?

What actions is the bank taking regarding its exposure to the oil and gas sector?