Revolutionary Technology: Record and Save Telephone Conversations with Ease

Revolutionary Technology: Record and Save Telephone Conversations with Ease

Assessment

Interactive Video

Architecture

KG - University

Hard

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The video tutorial explains how queries and complaints are managed in call centers, often involving call recording. It introduces a technology developed by United Systems and Communications that allows domestic users to record phone conversations. This technology enables consumers and small businesses to digitally save calls on a PC and send them via email. The process involves connecting a TAP to the phone and computer, with software handling the recording in a compressed WAP file format. The tutorial also highlights that three versions of this technology are available for different user groups, including consumers, small businesses, and large corporations.

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2 questions

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1.

OPEN ENDED QUESTION

3 mins • 1 pt

What happens to the recording file after it is replayed?

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2.

OPEN ENDED QUESTION

3 mins • 1 pt

What types of users can access the recording technology mentioned?

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