Kohl's CEO Michelle Gass on Rethinking Strategy in a Crisis

The transcript covers the response of a retail company to the COVID-19 pandemic, including store closures, communication strategies, and leadership challenges. It discusses adapting business models, partnerships, and diversity initiatives. The importance of work-life balance and the future of leadership are also highlighted.

What role did communication play in maintaining employee morale during the crisis?

In what ways did the CEO ensure that employees felt like an integral part of the workforce during the pandemic?

What were the key lessons learned from the leadership experience during the pandemic?

How does the CEO envision the future of leadership at Kohl's in 2030?