Prince of Wales visits Prince's Trust Call Centre at Nantgarw

The video tutorial covers various aspects of operations, including initial setup, training, and mastering the system. It discusses daily challenges, such as handling a high volume of calls, and details the live chat service used for communication. The tutorial also touches on international operations and highlights the efficiency and statistics of the service provided.

What time periods are indicated as busy for the service?

Describe the process mentioned for handling calls and emails.