United Airlines CEO Calls Dragging Incident a Dark Moment

The transcript discusses a past airline incident involving passenger removal, highlighting the importance of safety, security, and customer service. It introduces the Core 4 principles focusing on safety, caring, dependability, and efficiency. The challenges of transporting animals, including emotional support animals, are addressed, emphasizing the need for regulations and balancing customer needs with operational safety.

What challenges does the airline face regarding emotional support animals?

What measures are being taken by the airline to regulate the transport of animals?