Shrewsbury and Telford Hospital NHS Trust reflects on Ockenden report

The transcript discusses the organization's acknowledgment of past care issues and its commitment to implementing actions from recent reports to improve safety and care quality. It outlines the organization's improvement plans, investments in staff and technology, and efforts to engage with the community. The organization emphasizes transparency, culture change, and encourages feedback from staff and stakeholders to continue improving services.

What is the significance of the culture change program mentioned in the text?

What encouragement is given to staff regarding raising concerns?