Fortnum & Mason CEO on the Return of U.K. Retail

The video discusses the reopening of stores and the initial sales performance, highlighting customer reactions and safety measures. It emphasizes the importance of staff well-being and motivation, detailing efforts to maintain communication and training. The growth in online sales is explored, with predictions for future business strategies. Finally, the potential impact of social distancing on Christmas sales is considered, expressing concerns about retail performance if restrictions remain.

What strategies were used to maintain staff motivation during the lockdown?

What are the expectations for the Christmas season in terms of sales?

What challenges are anticipated if social distancing measures remain in place?