Verizon Business' Sowmyanarayan on Intelligent Automation

The transcript discusses the evolution of automation and AI at Verizon, highlighting a shift from cost efficiency to customer experience. It covers the use of AI in call centers, employee training, and network upgrades. The conversation also touches on Verizon's role in remote work, the introduction of an AR app for customer self-service, and addressing supply chain challenges with AI. The balance between in-house development and third-party tools is explored, along with future prospects and challenges in automation and AI.

What challenges does Verizon face in the current labor market, and how are they addressing them?

How does Verizon's fixed wireless access contribute to remote work capabilities?

In what ways has Verizon utilized automation to improve supply chain management?

What is the significance of 5G technology for Verizon's future operations?