Fortnum & Mason Sees Risk of U.K. Deliveries Reaching Peak Capacity

The video discusses the impact of lockdowns on retail sales, highlighting a 50% recovery in physical stores and a significant surge in online sales, with growth up to 400% year-over-year. It emphasizes the importance of physical stores and restaurants in retail, the challenges of delivery capacity, and the need for government support to encourage consumer shopping. The video also covers the shift from tourism to local community engagement, focusing on maintaining relevance to domestic consumers.

What has been the impact of online sales during the lockdowns?

How has the business adapted to the decline in tourism?